User help

Hello Seth!
So, here's the deal. Amy Goode from Chautauqua County has all the rights to her site: admin, publisher, and intranet. However she says that when she's logged in, all that shows up is the help option, she can't edit any modules. I'm assuming she's got the edit box in the lower left corner checked since it still says help but I didn't ask. She said she logs into the other agent's account in order to change anything. Any solutions?
Thank ya muchly,
Chelsea